Value Offering

CUSTOMER EXPERIENCE
PROPELLER

customer-experience
customer-experience
Rethink the Experience Design to propel your values

As experts in product design and marketing, our design and redesign strategies are driven by data and research.

We help ambitious enterprises stand out and grow their business by implementing design strategies that shape strong customer relationships. Our solutions are infused with empathy and insights into customer motivations, behavior and values. We believe in making it easier or making it more engaging.

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Designing for a
digital-first culture

Digital First Culture

Design is a decision than a thing of beauty. The details of digital design are the invisible part of the product’s positive experience. So, after understanding your business, values, channels, and medium of customer contact, we architect, construct and build.

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Design Principles for your Brand

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Content strategy that speaks your value to your customers

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Design documentation for development

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Design Principles for your product/ service/platform

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Designing the product/service/platform as the user would use it to evolve

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Collaboration methodologies to work with development and Product Operations team

Becoming the persona of
your users

Businesses need their customers to engage with them for the long-term. Be it a B2B, B2C or a B2B2C, our user research data includes information architecture, wireframes, low-fidelity prototypes, mood boards, and customer journey that helps connect the business objective dots. When we know your users, we strategize as one of them.

Persona of Users
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What will user expect from the product or your service?

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What problem does your product/service solve for the customer?

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What are the ways that user will use the product/service?

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What kind of customers will benefit your business?

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What would be the verdict upon using your product/service?

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How would a user get introduced to/perceive your product/service?

Improving frequently to make
customers stay happy

Improving Frequently

Knowing the level of personalization gives an edge in referral marketing and reduces customer churn. We will devise a plan that would bring multiple phases of improvement by understanding the behavior of the users. The collaboration between us and the product operations team continually evolves our designs.

Identifying your customer

There’s a user in every customer. In any industry, your customers are available on multiple channels. We conduct our User Research to identify the Unique Selling Point of your business and ensure a strong foundation is built for your product based on the same for an ever-progressive growth.

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