This Privacy Policy describes how EXDERA ("we", "us", or "our") collects, uses, and shares information when you use our website and services. By accessing or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, subscribe to our newsletter, or request a proposal. This may include:
Name and contact details – email address, phone number, company name.
Usage data – pages visited, time spent, referring URLs, browser and device type.
Communications – any messages you send us through forms or email.
We do not collect sensitive personal data (e.g., health, financial, or biometric data) unless explicitly required and consented to.
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide requested services.
Send transactional emails, proposals, and project updates.
Improve our website, services, and user experience.
Comply with legal obligations.
Prevent fraud and ensure platform security.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
3. Data Sharing & Third Parties
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:
Cloud infrastructure providers (e.g., AWS, Vercel) for hosting and storage.
Analytics platforms (e.g., Google Analytics) to understand website usage.
CRM tools for managing client relationships.
All third-party partners are required to maintain the confidentiality and security of your data in accordance with applicable law.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access – request a copy of the data we hold about you.
Rectification – request correction of inaccurate data.
Erasure – request deletion of your data ("right to be forgotten").
Portability – receive your data in a structured, machine-readable format.
Objection – object to processing based on legitimate interests.
To exercise any of these rights, please contact us at [email protected].
7. Security
We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security audits to protect your personal data. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
EXDERA
Email: [email protected]
Address: Available upon request.
We will respond to your enquiry within 30 days.